The Department of Nursing at Misericordia University recently hosted juniors and seniors in the Bachelor of Science degree program for the inaugural Health Care Professionalism Workshop with guest speaker Jill Evans Kryston of Defining Moments.
Certified by The International School of Protocol, Kryston is the director and trainer of Defining Moments, a company known for "teaching good manners to last a lifetime.''
For Misericordia University students, the program was designed to enhance patient relationships and outcomes by developing medical manners. Participants focused on etiquette and ethics in the workplace, including first impressions, proper communication and positive body language.
The workshop taught students how words, actions and appearance make a difference in building relationships with patients and other employees. Nursing students learned how to hone their people skills through listening, learning, teamwork and bringing out the best in others through kindness, consideration, respect and honesty. Participants also addressed how to meet and greet people, identify common courtesies, avoid rude behaviors, and deal with difficult patients and gossip in the workplace.
For more information about the Department of Nursing Misericordia University, please call (570) 674-6400 or log on to www.misericordia.edu/nursing. Founded by the Sisters of Mercy in 1924, Misericordia University is Luzerne County's first four-year college and offers 32 academic programs on the graduate and undergraduate levels in full- and part-time formats. Misericordia University ranks in the top tier of the Best Regional Universities – North category of U.S. News and World Report's 2016 edition of Best Colleges, and was designated a 2016 Best Northeastern College by the Princeton Review.
Caption:
The Department of Nursing at Misericordia University hosted juniors and seniors in the Bachelor of Science degree program for the inaugural Health Care Professionalism Workshop with guest speaker Jill Evans Kryston of Defining Moments. Some of the participants of the workshop, seated from left, are Rachel Aigler, Sunbury, Pa.; Sarah Young, Sunbury, Pa.; Adrienne Trotto, Northumberland, Pa., and Jill Evans Kryston, guest speaker; standing, Matthew Geraghty, Shavertown, Pa.; Laura Russo, Goshen, N.Y.; Ashley Silberg, Allentown, Pa.; Angela Khalife, White Haven, Pa., and Dean Lucchesi, Hamilton, N.J.